Frequently Asked Questions

What is IntelliWP?

IntelliWP is a WordPress plugin that allows you to integrate an intelligent chat on your website. It uses OpenAI's fine-tuning technology to train a language model with the content of your own site, offering precise and relevant answers to users' questions.

How does IntelliWP work?

IntelliWP extracts content from your WordPress site (posts, pages, files), uses it to train a language model with the OpenAI API, and then inserts a chat on your site that answers questions based on that model.

Do I need technical knowledge to use IntelliWP?

No, IntelliWP is designed to be user-friendly. Installation and configuration are simple, and most functions can be used without programming knowledge.

Where can I get technical support?

You can get technical support by contacting us at support@intelliwp.chat

How much does IntelliWP cost?

Please check our pricing page for detailed information about plans and costs here pricing

Is there a free trial version?

No, we can perform a demo with your content before purchase, so you can see it in action

Do I need an OpenAI account?

Yes, you need an OpenAI account with an active API key to use IntelliWP. OpenAI charges for the use of its API, including fine-tuning and model queries.

Where do I get my OpenAI API key?

You can get your API key from the OpenAI website after creating an account. Go to the "API Keys" section in your profile.

I’m getting an “Invalid API Key” error. What should I do?

Verify that you have correctly copied and pasted your OpenAI API key in the "Settings" page of IntelliWP.

What is the “Training Data Editor”?

It is a tool that allows you to directly edit the JSON of the training dataset. It is intended for advanced users who want to refine the chat responses.

How does the “AI Enhancement” feature work?

The "AI Enhancement" feature sends your site content to the OpenAI API, which generates variations of questions and answers based on that content. These variations are added to the training dataset.

How do I insert the chat on my website?

Use the shortcode `[ftc_chat]` on any page, post, or text widget.

Can I customize the chat?

Yes, you can customize the input field text and the send button of the chat using shortcode attributes.

How long does it take to train the model?

The training time depends on the amount of data. It can vary from a few minutes to several hours.

How do I update the model if I change my site content?

If you make significant changes to your site content, you'll need to start a new training to have the chat reflect the updates.

The chat is not responding to questions.

Make sure you have started and completed the training process and have selected the active model in the Dashboard. Also, check the quality of the training content.

The training is taking too long.

The training time depends on the amount of data. Try reducing the amount of content or the size of the files.

Why use fine-tuning?

Fine-tuning allows the chat to provide much more accurate and relevant answers than a generic chatbot, as it's trained with your specific information.

What is fine-tuning?

Fine-tuning is an AI technique that adapts a pre-trained language model (like those from OpenAI) to a specific dataset. In the case of IntelliWP, the model is adapted to the content of your website.

Where can I get additional help?

You can contact us at support@intelliwp.chat

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